FREQUENTLY ASKED QUESTIONS

Yes. These amenities are complimentary for use in the mall premises.

A refundable deposit of RM 50 is required for the rental/hire of amenities.

Kindly proceed to our Concierge located on the Ground Floor or call us at +603-2786 9333 should you require any assistance.

You can call our Concierge before arriving to the mall or when you are already in the mall to reserve an amenity.

The duration per usage shall not exceed four (4) hours and must be returned before 9.30PM.

If you return the item in good condition, just as you borrowed it, your deposit will be refunded.

Our facilities are designed specifically for use within Sunway Putra and are not suitable for outdoor use. Additionally, they are not intended for use by hotel guests.

Our baby strollers are suitable for children below 5 years old or below 15kg.

The wheelchairs are prioritised for the physically disabled, elderly, pregnant ladies as well as those with walking difficulties.

Child safety in the mall is one of our main priorities. For parents with toddlers, feel free to get a Child Emergency Tattoo and Wristband from of our Concierges located at Ground Floor.

A child wristband is part of Sunway Putra Mall’s effort in ensuring that a lost child can be reunited with their parents as soon as possible in the event that they accidentally part ways in the mall. Our Customer Care Personnel will guide you to write your contact details on the wristband.

As for the child emergency tattoo, it has the mall's emergency contact information and can be placed on your child's arm in case of emergencies.

Yes, Sunway Putra provides power banks for loan. Additionally, there's a charging station available at Level 2 for your convenience. Kindly proceed to our Concierge Counters on G Floor for more information.

Our power bank is only meant for usage within Sunway Putra Mall. Kindly return it before you exit the mall.

Kindly contact our Concierge immediately at +603-2786 9333.

As is the power bank is a complimentary amenity by Sunway Putra Mall, we would appreciate if you could take good care of the item. If you lose the power bank or if there are visible scratches or dents due to dropping it, the deposit you provided will be forfeited as per our policy.

Kindly contact our Concierge for immediate rectification and/or replacement.

Adult wheelchair is suitable for patrons below 100 kg.

From 10.00am till 10.00pm.

Our baby rooms are equipped with a hot water machine to prepare milk, jumbo paper towels, plastic bags for diaper disposal and calm music to relax while bonding with your baby you can also control the volume for the music. A cleaner is designated to ensure cleanliness and a high level of hygiene in our baby rooms. Should you require assistance, approach our Customer Care personnel.

Yes, he may. However, it is not advisable for him to be in the nursing room

Lower Ground - next to The Manhattan Fish Market restaurant

Ground Floor - next to Body Shop

Level 1 - next to Perfume Shop

Level 3 - next to Sox World

Level 4 - next to Buku Fixi

From 10.00AM till 10.00PM. Registration is required, contact +603-27869333 for enquiries.

It's only for registered austistic individual and their guardians or parents who want some down time and a quiet space to ease stress levels and find some peace in a busy, noisy mall. Visit Concierge Counter, GF to learn more.

DO:
Accompany and supervise your children at all times.
Keep the Calm Room clean and tidy before you leave
Keep your voice down
Respect and share the amenities with others

DON'T:
Wear your shoes inside
Drink and eat
Take anything that does not belong to you
Litter or cause any damages
Change diapers

Sunway Putra Mall parking rates:
As of Monday to Sunday including Public Holiday:
- 1st (1) Hour = RM3.00
- 2nd (2) Hour = RM2.00
- 3rd (3) Hour = RM1.00
** Every subsequent hour & part thereof = RM2.00
- Maximum per day = RM26.00

Valet Parking:
- Monday - Thursday = RM16 (4 hours)
** Every subsequent hour = RM2.00
- Friday - Sunday & Public Holiday - RM20 (4hours)
** Every subsequent hour = RM2.00

Yes, our carpark is open 24 hours. However, we do not encourage you to leave your vehicle overnight.

Yes, we do. But it's exclusive for Autsome members with valid parking stickers. To access the exclusive Parking zone, you may proceed to Basement 1.

Yes, we have a total of 4 disabled parking bays. You may locate them at:
- Near Lift N, B1 (2 parking slots)
- Near Lift N, B2 (2 parking slots)

The Carpark helpdesk operation hours are from 8.00 am – 1.00 am daily.

Our carpark helpdesks are located on Basement 1, next to motorcycle parking. If you have difficulties in locating them, kindly contact them at +603-2786 9428.

You may reload your Touch n Go at the convenient store and pharmacy such as 7-Eleven & Caring.

Payment can be done as follows:

1. Pay at the Auto Pay Stations in the integrated carpark via cash. The Auto Pay Stations are located at:

- Level 8 (nearby sliding door)
- Level 8 hotel (entrance hotel parking)
- Level 7 (lift Sunway Putra Tower)
- Level 6 (lift Sunway Putra Tower)
- Level 5 (escalator to parking Level 5)
- LG (in front VIVO PIZZA)
- B1 N (in font of lift N, parking B1)
- B1 C (beside lift B1 C4)
- B1 (in front travellator)
- B2 (in front travellator Basement 2)

No, the system allows all vehicles to enter the carpark. Do remember to check that your e-wallet has sufficient balance before proceeding to make payment prior to your exit.

Upon entering the carpark, there is a standard 15 minutes’ grace period where you may exit without any charges incurred.

You will be required to pay the hourly parking charges in order to exit. For further assistance, you may contact our friendly carpark personnel using the boom gate intercom machine or by calling +603-2786 9428.

No, reserving parking spaces is not available.

No, there are no special rates available at the moment

We do not encourage overnight parking in the mall. But if you do so, a maximum charge of RM26 per day will apply

Yes, we will be introducing more payment options in the future.

Maximum parking fee per day is RM26

For any carpark related questions, please contact our friendly carpark personnel at +603-2786 9428 or head to the Carpark Help Desk for help. The Carpark Help Desks are located at Basement 1 near motorcycle parking

Yes, receipts will be available after each successful payment (only for physical tickets, not available for cashless entry) You may also head to the Carpark Help Desk for receipt assistance. The Carpark Help Desks are located at Basement 1 - next to motorcyle parking.

Kindly press the intercom button at the exit or call our friendly carpark helpdesk at +603-2786 3428 for assistance.

Our exits are open 24/7.

Electric Vehicle (EV) and Hybrid charging stations are located at Preferred Parking starting in early April .

We have total 9 charging bays. 6 bays for Tesla and 3 bays for EV/Hybrid car.

Tesla Supercharger Station is located at Basement 2.

There's no charges at the moment. Tesla car owner only be charges as per normal parking rate.

No, hybrid car can not use Tesla Supercharger. Tesla Supercharger is ONLY for Tesla user.

The nearest LRT station is the Rapid LRT PWTC station. To get to Sunway Putra Mall from KL Sentral, you can take the Kelana Jaya LRT to Masjid Jamek, and from Masjid Jamek, you will need to change to LRT Ampang or Sri Petaling Line (towards Sentul Timur) and stop at PWTC station. From there just simply follow the signage and pathfinders towards the mall.

The nearest KTM Station is the Putra Station. Sunway Putra Mall is just a 5-10 minute walking distance away from the station.

You may also opt for alternative modes of transportation. It will save you the hassle of changing from one station to another and the price is cheaper for a group of four travelers.

Multiple Locations:
Level 3 next to female Surau (small locker)
Lower Ground next to The Manhattan Fish Market (small & large lockers)

We do not encourage customers to keep things over night for safety & security reasons.

SMALL LOCKER: Fee : RM 1.50 ( 3x NEW RM 0.50 coins)
LARGE LOCKER: Fee : 2 tokens (RM 20.00 per use)

For Small locker:
STEP 1 - By using 50 sen coins, you can change cash notes to coins at our concierge counter at GF
STEP 2 - Insert coins into the machine, put your baggage inside the locker and close the door.
STEP 3 - Turn the key to the left and pull out the key.

For Large locker:
STEP 1 - Approach our Concierge counter at Ground Floor to buy the locker token
STEP 2 - Insert tokens into the machine, put your baggage inside the locker and close the door.
STEP 3 - Turn the key to the left and pull out the key.

* Customers are not encouraged to keep valuable / digital items inside the locker for safety reasons.

Proceed to the our Concierge counter or call +603-2786 9333 to report the loss . Our Customer Care personnel will accompany you to retrieve your belongings from the locker. Photo of your item will be taken for documentation. There's a RM50 fee for using a credit card with security to open the locker.

No. After locking, you may only open the locker once when you want to retrieve your item.

Yes. You may speak to our Concierge team located at Ground Floor or contact them at +603-2786 9333.

Contact us at +603-2786 9333 or visit our Concierge Counter to report your lost item. Please provide your name, contact details, and a clear description of the item.

You may approach our Concierge Counter to hand in the item. Our Customer Care Personnel will take down your name and contact details for documentation purposes. Some owners may want to thank you for returning their item, however, your contact number will only be revealed with your consent. At the same time, if you wish to remain anonymous, we respect your decision.

You will need to verify that item belongs to you. For example; if it is a hand phone with security lock, you will be asked to unlock it. For other items, you will be asked to describe the contents of the item. After verification, you will need to write down your full name, identification and contact number for documentation purposes.

We advise the owner of the item to collect the item themselves personally, however if the person is unable to be present, do not hesitate to contact us beforehand to inform us that you will be collecting the item on his/her behalf. You will be required to provide related information upon claiming.

It is highly likely that your item has not been found. Feel free to contact our Concierges via phone or walk in for confirmation.

Yes. The Surau or Muslim Prayer Room female/male is located at:

Level 3 (behind toilet next to Sox World)
Level 5 next to Arokaya massage center

Our surau open from 12pm - 9pm daily.

We would like to advise you to take care of your belongings and ensure that your belongings are within sight during prayer to avoid misfortune or loss.